Salesforce Analyst/Administrator

Location: Lutterworth, UK
Working Pattern: Hybrid (Minimum 2 days per week in the office, with flexibility for remote working)

Are you an experienced Salesforce professional looking for an opportunity to take ownership of a critical CRM platform and influence business-wide digital transformation?

Working across the business, you will be responsible for ensuring the Salesforce platform remains robust, secure, and optimised to support both current operations and future growth.

The Role

As Salesforce Analyst & Administrator, you will act as the subject matter expert for the Salesforce ecosystem, driving continuous improvement, enhancing automation, and ensuring best practices are embedded across the platform.

You will collaborate with stakeholders at all levels to understand business requirements, translate them into technical solutions, and maintain a high-performing Salesforce environment.

Key Responsibilities

• Design, implement and maintain Salesforce data models, security models and platform architecture
• Define requirements and integration strategies for new features and business initiatives
• Lead Salesforce development activities using best practices across Apex, Lightning Components and automation frameworks
• Establish and manage governance, change control and release management processes
• Work closely with senior stakeholders, translating technical concepts into clear business language
• Maintain detailed documentation covering system design, integrations and data flows
• Manage user accounts, permissions, roles and profiles
• Configure Salesforce objects, fields, page layouts and workflows to align with business processes
• Develop and enhance automation using tools such as Flow Builder
• Manage platform security, sharing rules, data imports and data quality initiatives
• Create insightful reports and dashboards to support business decision-making
• Provide user support, troubleshooting and training across the organisation
• Manage and prioritise a backlog of enhancement requests and system improvements
• Coordinate Salesforce releases, audits and ongoing maintenance activities
• Ensure systems remain compliant with ISO and Quality Management System requirements

About You

To be successful in this role, you will bring a strong blend of technical Salesforce knowledge, business analysis capability and stakeholder engagement experience.

Essential Skills & Experience

• Minimum 5 years' experience in Salesforce Administration and/or Salesforce Analyst positions
• Salesforce certifications such as:
  • Salesforce Administrator
  • Salesforce Certified System Architect
  • Salesforce Certified Application Architect
  • Salesforce Certified Technical Architect (CTA)
• Proven experience with CRM workflows, data modelling, data migration and API integrations
• Strong understanding of automation logic and Salesforce best practices
• Experience translating business requirements into technical solutions
• Demonstrated ability to identify and implement continuous improvement opportunities
• Excellent troubleshooting, communication and documentation skills

Core Competencies

• Strong planning and organisational ability
• Excellent deadline and pressure management
• Analytical thinking and creative problem-solving
• Customer-focused communication skills
• Relationship building, mentoring and collaboration
• Ability to provide technical leadership and influence Salesforce strategy

Desirable

• Degree in Computer Science, Engineering or a related discipline, or equivalent practical experience

What's on Offer?

• Hybrid working with flexibility
• Opportunity to take ownership of a business-critical Salesforce platform
• Exposure to strategic projects and senior stakeholders
• A collaborative environment where your expertise will directly influence business success
• Ongoing professional development and certification support

If you're a Salesforce expert who enjoys combining technical excellence with business impact, please apply today!